Stop Getting Blocked by Technical Marketing Issues

First-Line Technical Support

When a tracking script breaks, an ad platform integration fails, or you need to know if a website update will ruin your analytics, your marketing team shouldn’t be left guessing.

We know very well that in those situations, you don’t want to ask your agency for help only to get a budget request in return. You just need a quick, technical answer.

That is why we act as your on-call engineering department.

You get direct access to us for troubleshooting, decision-making, and technical consulting with predictable, transparent costs.

How We Work: The Support Process

We work together with your team to help with any technical issues and keep your marketing moving:

The Direct Channel: You get a dedicated support email connecting you directly to our Marketing Engineers, no account managers, no middle-men.
The Two-Working-Day SLA: We guarantee a follow-up to your technical questions within two working days.
The Technical Translator: We don’t just talk to your marketing team. We also work closely with your web developers, external IT agencies, and marketing or growth agencies to ensure your marketing needs are translated into technical reality.

What You Get: The Technical Scope

Our first-line support provides ongoing consulting and troubleshooting for your existing infrastructure. The scope includes:

Analytics Consulting: Expert troubleshooting and answers regarding Google Analytics 4, Piwik PRO, digital architectures, data management, and more.
Tagging Consulting: Expert troubleshooting and answers regarding Google Tag Manager, server-side tagging, and ad platform tags.
Ad Platform Integrations: Strategic guidance on connecting and routing your data to Google Ads, Meta Ads, and LinkedIn Ads.
Data Visualization: Support and analysis for data visualized in Data Studio.
Decision-Making Support: Technical consulting to help your team evaluate new marketing tools and technology before you buy them.

Strict Boundary: First-line support is designed for consulting, data analysis, and answering technical questions. Any large-scale development, complex configuration, or net-new implementation work falls outside this scope and will always be quoted as a separate, fixed-price agreement so you never face unexpected costs.

Fixed Pricing

Service	What’s included	Price
Monthly Support Service	Provides guaranteed first-line support for one fixed monthly price, giving you total cost predictability	€500,-/month
Custom Scope	Need faster response times or a larger volume of ongoing support? We can tailor a dedicated support agreement based on your actual organizational needs.	Price on request

Interested? Book Your 15-Minute Setup Call with Caro!

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